In which cases can I return the product?
Products can be returned in these two conditions:
1) You have received a damaged product: A product can get damaged in transit and while we do ensure best possible quality controls, sometimes a damaged product might go unnoticed.
2) Mismatched product delivered, in terms of style, color and / or size.
What is the returns procedure?
1) If you want to return any product because of any of the above two reasons, please get in touch with our Customer Support Team within 72 hours from the receipt of delivery. You can contact our Customer Support Team by sending us an email to firstname.lastname@example.org or call us on 9871413227 between (Mon - Fri, 10:00 am - 6:00 pm)
2) If you receive a product that is damaged we request you to send us images of the product along with the packaging in the condition you received it through email, while lodging the complaint with us. We will appreciate if the products are returned to us in the original packaging to minimize any further damage on return shipments. If you are not sure how to pack the product in order to return it, please speak to our customer care representative who will be happy to guide you.
3) Please use a track-able and reputed courier company for the same. We must receive the return shipment within 10 days of lodging the complaint & receiving the confirmation for sending the product back.
4) Once we receive the returned products and after inspecting the condition (products should be in original packaging and un-used condition), we would either send you a replacement OR issue you a refund for the same through an online bank transfer only within 7 working days from the confirmation date of receipt of returned item. No cash refunds are made.
Who pays the postal/shipping charges for the returned goods?
The customer pays the return shipping charges. We do not reimburse the shipping charges unless the items/products qualify or fall under Return Policy.
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